Terms of service

🛡️ Aftercare Co. | Discretion & Privacy Policy

Last Updated: January 2026

At Aftercare Co., we believe your privacy is a fundamental right. We have designed our entire operation to ensure your shopping experience remains a private matter.

1. Discreet Billing

Your bank statement will not show "Aftercare Co." or any reference to adult products. All transactions will appear as "Shopify" to ensure your financial privacy.

2. Discreet Packaging

All orders are shipped in plain, unmarked cardboard boxes or durable mailers.

  • No logos, branding, or product descriptions appear on the outside of the package.

  • The sender address will list a generic name (e.g., "AC Warehouse") to ensure no one—including your delivery driver or housemates—knows what is inside.

3. Data Protection

We use industry-standard SSL encryption to protect your data. We do not sell your personal information to third parties. Our 2026-compliant age verification process ensures we only serve customers 18+, protecting both our community and our brand integrity.

 

🔄 Terms of Service & Returns Policy

1. Hygiene & Health Regulations

Due to the intimate nature of our products and in compliance with Australian Health & Safety regulations, Aftercare Co. does not accept returns or exchanges for "change of mind" or incorrect selections.

Once a product's security seal is broken or the packaging has been opened, it is considered used and cannot be resold. We encourage all customers to review product specifications and sizing guides carefully before completing a purchase.

2. Faulty or Damaged Items (Australian Consumer Law)

Under the Australian Consumer Law (ACL), you are entitled to a replacement or refund for a major failure.

  • Notification: If your item arrives with a mechanical fault or is damaged in transit, you must notify us at support@aftercareco.com.au within 14 days of delivery.

  • Evidence: You may be required to provide a photo or video of the fault.

  • Assessment: If the product is found to have a genuine manufacturing defect, Aftercare Co. will cover the cost of the return shipping and provide a replacement or a full refund.

  • Exclusions: This policy does not cover damage caused by misuse, improper charging (e.g., using a fast-charger not recommended for the device), or general wear and tear.

3. Age Verification

By using this site, you confirm you are at least 18 years of age. Aftercare Co. reserves the right to cancel any order if we suspect the purchaser does not meet the legal age requirement.